One-stop-shop for Health Provider Certification expertise (since 1999)

Providing online tools and resources (mobile device compatible) to improve staff efficiency

Endorsed by the Clinical Advisor from the New Zealand Aged Care Association

Providing the latest easy to use innovative online tools for aged residential care providers to achieve maximum Certification audit outcomes.


HCSL online tools include

  • Online Care planning, progress notes, restraint/ enabler management
  • Online quality and risk management of adverse events, infections, complaints – makes reporting easy
  • Online internal audits with automated corrective action plans
  • Online site specific customised Policies and Procedures ready for use at your site
    • support excellence in care and getting maximum audit outcomes.
    • save time as you no longer have unnecessary corrective actions to respond to,
    • save money with less frequent Certification audits and
      • nurse / managers time is freed up to work on improvement projects.
    • Optimise results – a increasing number of our clients are achieving Four Years Certification;
      • provide public evidence via your published audit report that you perform at the top of the aged care industry.
      • Proven excellent care outcomes for residents

Use HCSL online (web-based) tools to enable faster, more efficient access to your trend and pattern analysis


Audits streamlined –

  • Provide online access user and password codes to audit agencies so you don’t need to send them any policies and procedures for audit – they access them through HCSL QMS online – use our time, not yours!


National Benchmarking


HCSL Consultancy services specialising in aged residential care on a national basis since 1999. We understand how precious your time is, so we work to free your time up to get you back to doing the things you enjoy!  HCSL tools and resources are developed by Nurses for Nurses in New Zealand.

Our services are provided by Registered Nurses, industry experts and Auditors with vast experience in Residential and Community, New Zealand based care services, so we can confidently say we understand the needs of your business from a hands-on-perspective.

To view a brief video over-view of the system, click here.


Reasons to use HCSL Quality Management Systems: 

Gillian Robinson (RN, BN, Lead Auditor, Author) as the principal consultant has up to date in-depth working understanding of the residential care industry having performed numerous nursing roles and management roles.

  • Are you using your precious time to develop or set up policy and procedures manuals?
  • How many hours of your staff time are you paying for researching and updating your policies and procedures?
  • Would you rather have an online web-based system for fast efficient access?
  • Can you verify your systems are consistent with evidence based practice?
  • Are you breezing through audits with great outcomes i.e. maximum Certification periods?
  • Are you becoming more efficient and effective?
  • Are your staff providing excellent care?
  • Do you have an ongoing waiting list due to a fantastic reputation?
  • Do you know if your business and its employees are achieving their potential?

Having guided numerous residential and community based clients on a national basis through successful Contractual and HealthCert audits, we have established a solid reputation as a Management Consultancy for achieving positive organisational, audit and training outcomes for clients.


If you would like to spend less time in the office managing paperwork and own quality system Contact us today  for a no obligation quote for aged residential care consultancy, quality systems and KPI web-based monitoring services.

One more question – if a serious adverse event occurs in your facility, who’s name will appear in the newspaper headlines or Health and Disability Commission website?  Yours!


News and Updates

Moving  and Handling People – Good Practice Guidelines - December 2017

The Draft Moving and Handling guidelines are currently being finalised with the view to be implemented from December 2017.  Developed by […]

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Understanding the Change Process

When undertaking a change management process in care facilities, I’ve identified 5 distinct phases of reaction from managers and staff.  […]

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HCSL Mobile app for Internal Audits

Mobile app now available for conducting your residential care ARRC specific internal audits. There are a full range of internal […]

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Dysphagia Diets – Are we all understanding each other?

Dysphagia diets and a lack of understanding of how to implement them consistently, is increasing risk to residents in aged […]

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What our clients say

Testimonial from Tainui Village – New Plymouth

Coming from a background of many years in QA, HSE and Electronic Document Management in the Oil and Gas Industry […]

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Testimonial from Shoal Bay Villa Dementia Care

Dear Gillian As noted previously, I have sold my business.  Thanks so much for your fabulous support and encouragement and […]

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Attendee Testimonial for Aged Care Education Study Day - July 2017

Topics included: Quality & Risk Management, Clinical Leadership, Clinical Documentation, EPoA, ARRC, Communication and Difficult Conversations   I am writing […]

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RN - Manager, Kaiapoi Lodge Resthome and Hospital - February 2017

We are a medium sized rest home and hospital. The complexities of the various standards means that without a product […]

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Healthcare Compliance

Excellence in Residential Care