Upon reading one policy everything fell neatly into place. I found her documentation to be outstanding. It is very reassuring to know that every policy and procedure is the most up to date and designed to meet audit requirements. All her forms are easily accessible and very user friendly. We can instantly benchmark against others. At the click of a button we can analyse falls, infections and adverse events. Creating graphs and other information for Board reports takes minutes rather than hours.
Having come from a background of many years in QA, HSE and Electronic Document Management in the Oil and Gas Industry, when I entered the aged care sector, it was a huge “eye opener”. After sitting through several handovers and meetings and listening to discussions on medications etc I felt as if I was listening to a foreign language. Oh my goodness I thought and then Gillian’s documentation arrived together with a visit from her shortly after.
Gillian’s enthusiasm and commitment for both the aged care sector and her documentation is contagious. I feel I can now discuss, with the knowledge I have acquired in a few short months, aspects of aged care I never knew existed. Gillian is only a phone call or email away and all queries are always answered promptly, no matter how minor.
Thank you very much Gillian.
Lois Lash – Quality Assurance
Tainui Village – October 2017