Owner / Manager – Springlands Lifestyle Village
Being the Manager of a facility who does not have a clinical background, I have found Gillian to be of huge support. She has a great understanding of the Aged Residential Care industry and is a wealth of knowledge. She has been nothing but supportive since we introduced her (the HCSL) policies and procedures into the facility in 2012. Having her expertise on hand has been hugely beneficial for the Village.
Gillian also visits the facility twice a year providing education sessions which are both informative and engaging. Staff have commented positively on her ability to share real life experiences during these sessions which show her true passion for what she does and the service we are here to provide.
Gillian is respected by staff, management and Governance of Springlands Lifestyle Village and I would have no hesitation in recommending her to anyone who is looking for a healthcare consultant who is knowledgeable, understanding and professional. She is committed to helping you improve the service you provide to your Residents.