Healthcare Compliance Solutions Ltd (HCSL)
Service Agreement Levels

When contracting our services related to supply of a customised, ready to use, controlled documented system of policies and procedures, there is an initial fee payable on receipt of the prepared hardcopy package of documents. Thereafter the system is supported and regularly updated within one of the following Service Agreements. View a brief over-view video of this quality and risk management system here.

HCSL Quality Systems
for Aged Residential Care Levels of Support

Basic
Service

Standard
service

Full
Service

Advanced
Service

Site specific customised policies and procedures
ready for your use in hard-copy – renewed as issues expire.

One set of hardcopy manuals supplied ready for use

HCSL QA system web-based
(on-line) access to your latest version of policies and procedures online

Receive bi-monthly e-newsletter and member access to
aged residential /management resources

HCSL QA system phone / email support

HCSL QA system web-based management of your quality and risk processes, eg; adverse
events, infections, restraint (including enablers), complaints and conducting your internal audits. The internal audit corrective action log will make managing corrective actions so much easier! 

Benchmarking adverse events and
infections against industry averages (web-based)

Mentoring and additional support
relating to Adverse Events/infections, ARRC and HDSS and Worksafe NZ
compliance via phone / email

On site visit twice yearly at
mutually agreed times

On site provision of education sessions for staff –
twice yearly (to coincide with scheduled visits)

Consumer surveys of Next of Kin and
Employees conducted and compile report of findings and opportunities for
improvement

Pre-Audit Compliance status review

View a brief over-view video of this quality and risk management system here.   Optional services can be
added to customise a package to meet your needs.  To request one of the above
options or a customised package, please contact us
here and complete the brief request form.